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Management Practices


One study (Harwood 2003), found the average number of years credentialed counselors were working in the field was ten. However, 68 percent of them had been in their current position less than five years. Another study reported a higher tenure rate with 56% of clinical staff in their current job less than four years. Both studies, therefore, suggest that staff are staying in the field, but not staying long in one facility.11

Low staff tenure can also affect the productivity and continuity of an organization and more importantly, patient care.

Several basic management practices can greatly influence turnover intention. Key among these practices is job autonomy and support for creativity. These results are significant given the current emphasis in the field for innovation in treatment and translating research into practice.

It is important for today’s leadership to pay attention to these issues and then take steps towards meeting workforce needs. Turnover can be minimized when there is a high level of job satisfaction and commitment to the profession. Data indicates that counselors will increase their loyalty to the agency when they feel their ideas for change are heard and respected. It also highlights a link between work performance and work-related rewards. Offering rewards boosters morale and ultimately, influences job satisfaction.12

In order to lower turnover rates, organizations need to make employee retention a formalized part of their management strategy. It is important to create an environment where an organization can attract, keep and motivate employees. Supervisors and managers are directly responsible for creating this positive working environment.

Clinical supervisors can improve the overall organizational culture and morale by:
1. Providing a positive working environment
2. Recognizing, reinforcing and rewarding everyone’s efforts
3. Involving everyone in the decision making process
4. Developing skills and potential
5. Evaluating and measuring continuously

Click here: What do Employees Want?


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