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Motivational Tools

Motivation – MIA:STEP and PAMI principles:

Although targeted for clients, the motivational principles for improving engagement and retention outlined in the MIA: STEP (Motivational Interviewing Assessment: Supervisory Tools for Enhancing Proficiency) and P.A.M.I. (Promoting Awareness of Motivational Incentives) package can be customized and applied to staff, as well.

For instance, the goal of Motivational Interviewing is to understand the motives clients
have for addressing their substance use problems, gather the clinical and administrative information needed to plan their care, and build and strengthen their readiness for change. Similarly, clinical supervisors need to understand what motivates their staff, listen and gather essential information, provide feedback and strive to create a bond/relationship with staff members.

PAMI tools utilize positive reinforcement to enhance client retention, including the use of science-based interventions using motivational incentives (low or no-cost reinforcements such as vouchers, prizes and privileges). Recognition is very important to staff and an essential retention strategy component. See the Recognition page for positive reinforcement ideas.

NIATx™ Process Improvement Model – Tool

The Network for the Improvement of Addiction Treatment (NIATx) Process Improvement Model aims to improve access to and retention in addiction treatment, while making process improvement a part of managing and delivering treatment.

It considers staff another customer group. Involving staff in change projects and requesting their reactions to and advice about improvements helps addiction treatment agencies implement changes while meeting the agency staff’s unique needs. It is designed to help agency staff and their managers apply a simple method for making real progress towards each of the aims, one at a time and simultaneously supports staff engagement.

Adopting Changes to Improve Outcomes Now (ACTION) Campaign - seeks to increase access and keep clients engaged in treatment. Addiction treatment and recovery service providers are joining forces to make it possible for more people to recover from addiction.

Efficient administrative practices which reduce delays, facilitate the patient’s entry into the system, minimize stress and task complexity and maximize rewards to staff improve quality service and job satisfaction.36

Treatment Planning M.A.T.R.S.: Utilizing the Addiction Severity Index (ASI) to Make Required Data Collection Useful - a 6 hour continuing education Blending Initiative curriculum package addressing how to transform required “paperwork” into clinically useful information. This course will review how to use the ASI while integrating clinical processes. Training will include the process of treatment planning and development of measurable, attainable, time-limited, realistic, and specific (M.A.T.R.S.) objectives and interventions.

For sample letters, other recognition resources, and tools for staff
click on Resources for Managers.

Follow this link to Professional Development.


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