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Verbal De-Escalation & Effective Communication

1:00pm - March 19, 2020
Pacific Southwest ATTC

Downtown Phoenix Campus - Westward Ho
618 N. Central Avenue
Suite 100 (North Central Entrance)
Phoenix, AZ 85004
United States

Registration Deadline: March 19, 2020
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Verbal De-Escalation and Effective Communication is a type of communication intervention. It can be used for people who may be at risk for aggressive or emotional behaviors. By using a calm language, along with other communication techniques, to diffuse, re-direct, or de-escalate a conflict situation. It is important for the helper to have good communication skills and a strong sense of self-awareness to manage any personal provocation, emotionally challenges and professional deprecation that often accompany such emotionally charged encounters.
Learning Objectives
• Discuss and define the concept of verbal de-escalation.
• Learn strategies to reduce the risk of situations becoming dangerous.
• Apply verbal de-escalation techniques and resolution strategies by using effective communication skills.
Registration: $59 per person. Student Registration: Enrolled students may receive a discount. Please email  for questions.
Paid parking close to our ASU offices on the 1st floor of the Westward Ho is available at the corner of Fillmore and Central, at street meters, and other parking lots downtown. We are unable to provide or validate parking for this event.

Registration Link: