This skill-focused Learning Community conversation defines and demonstrates a way of engaging that considers the worker-task of providing information and/or feedback to people receiving services. This method of collaborative conversation can prevent disconnection, pushback and increase engagement.

This training was approved for two renewal hours (CASAC, CPP, CPS) and two initial hours (CPP, CPS) through New York State’s Office of Addiction Services and Supports (NYS OASAS). As an IC & RC member board, OASAS accredited courses were granted reciprocal approval by the New Jersey Division of Consumer Affairs, Alcohol and Drug Counselor Committee. Many other states offered reciprocity.