Difficult moments don’t have to grow into ‘incidents’ that can threaten client engagement and retention. This interactive two-part webinar is designed to equip peers, counselors, social workers, anyone working with people with concepts and preparatory actions that can be used to de-escalate a wide range of interactions. The basics of de-escalation include the ABC model of assessment, the Seven Principles of Effective Verbal Interventions and a worker self-care assessment tool.

You must register for each day separately. To receive a Certificate of Completion for three CASAC hours, participants are required to attend both sessions in their entirety.