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Tag: Change Project 911

Change Project 911 In Review

Published: 01/19/2022
Thank you for coming along on this Change Project 911 journey with Mat Roosa, the guest blogger for the series. Below you will find a list of all the Change Project 911 NIATx series with a short blurb. Select the title to read the full content of each blog. Help! My Project is Dragging on […]
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Change Project 911: No Time for a Change Project: Finding Time vs. Making Choices

Published: 01/03/2022
Mat Roosa, LCSW-RNIATx Coach “The change seems like a good idea, but we just don’t have the time to do it. Let’s come back to this next year when we have more resources." No time for a change project:Finding time vs. making choices Why do so many good change ideas end up at the bottom […]
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Change Project 911: Unable to sustain a change

Published: 11/19/2021
Mat Roosa, LCSW-RNIATx Coach “It’s easy to quit drinking. I’ve done it a thousand times.”   W.C. Fields Change is easy. Sustaining change is not so easy. This is true for personal changes like quitting smoking, exercising more, driving slower, or keeping the house more organized. It is also true for workplace systems changes, such as […]
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Change Project 911: Customers don’t notice improvements

Published: 10/18/2021
Mat Roosa, LCSW-RNIATx Coach How do we know if a change is an improvement? Change teams and change leaders ask this question frequently. It often refers to the measures and data they’re using to monitor change results. But there is another and perhaps more meaningful way to ask this question: How do our customers know […]
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Change Project 911: Help! How do we deal with change project interruptions?

Published: 09/17/2021
Mat Roosa, LCSW-RNIATx Coach Maintaining forward momentum on top priorities Once your team has developed a change project and you have strong executive support, it might seem like things should be smooth sailing. But there are a number of ways that a strong project can be blown off course. Competing priorities Before the 1900s, the […]
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Change Project 911: When Your Rapid-cycle PDSA is not Working

Published: 08/26/2021
Mat Roosa, LCSW-RNIATx Coach Rapid-Cycle Plan-Do-Study-ACT (PDSA) is a powerful tool for improvement that can enable a team or organization to achieve its short-term goals and move toward long-term success. But sometimes, PDSA change cycles do not yield the desired results. Here are a few questions to consider when your change project does not achieve […]
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Change Project 911: Counting what Counts: Addressing the challenge of incomplete data collection

Published: 07/23/2021
Mat Roosa, LCSW-RNIATx Coach “Help! We don’t know if our change is an improvement!”   At the foundation of all quality improvement work lies data.   Imagine driving down a twisty road at night and having your headlights turned off for a portion of the journey. That’s what happens when we try to manage a […]
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Change Project 911: The Incomplete Walk-through

Published: 05/24/2021
Mat Roosa, LCSW-RNIATx Coach Understand and involve the customer. This is the first and most important of the five NIATx principles. Much of our NIATx work involves working to understand the customer/client/patient experience—because the customer experience is the critical factor in all service delivery. Strategies to understand and involve the customer can include client interviews, […]
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Change Project 911: What to Do When the Idea Well Has Run Dry

Published: 04/08/2021
Mat Roosa, LCSW-RNIATx Coach We want to improve, and we have made some changes, but they have not worked. We don’t know what else to do. Generating change ideas requires time and energy. Teams lose momentum when initial change efforts don’t succeed, and then struggle to develop option B (or C) to continue their improvement […]
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Change Project 911: Help! Our change project is unmanageable!

Published: 03/15/2021
 Mat Roosa, LCSW-RNIATx Coach Basket or cart? It’s the first decision we usually make when we enter a large grocery store. When I am just buying a few items, I usually pick up a basket so that I can move more easily through the store. Often I find myself with a gallon of milk in […]
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Change Project 911: Help! My Change Team has lost its energy!

Published: 02/10/2021
Mat Roosa, LCSW-RNIATx Coach Sometimes a change team can feel like a phone with only 2 percent battery life left. Some teams start with a full charge that drains through time. Other teams get started with a lower level of energy and go downhill from there. The challenge of COVID-19 and other competing priorities and […]
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Change Project 911: Help! My Project Is Dragging on Too Long

Published: 12/30/2020
Mat Roosa, LCSW-RNIATx Coach The Problem  Change projects are not meant to be open-ended. They’re meant to move quickly and efficiently to extract the maximum benefits. Dave Gustafson, who developed the NIATx model, recommends limiting change projects to no more than a few weeks. Some change projects can be completed successfully in as little as […]
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