no-shows - Addiction Technology Transfer Center (ATTC) Network

The opinions expressed herein are the views of the authors and do not reflect the official position of the Department of Health and Human Services (DHHS), SAMHSA, CSAT or the ATTC Network. No official support or endorsement of DHHS, SAMHSA, or CSAT for the opinions of authors presented in this e-publication is intended or should be inferred.

Tag: no-shows

How to Reduce No-shows to Virtual Appointments

Published: 06/24/2020

Todd Molfenter, Ph.D. Director, Great Lakes ATTC, MHTTC, and PTTC Is this a familiar scenario for your organization? Day 1: Stay-at-home order: Your agency enacts social distancing guidelines. Day 3: Your agency has switched in-person counseling to telephonic or video-based counseling. Day 12: Virtual services, particularly telephone, have increased engagement rates! Day 30: The honeymoon […]

2020 Vision: What Will You Improve in the New Year?

Published: 01/06/2020

Mat Roosa, LCSW-R NIATx Coach With the start of a new year, many organizations resolve to tackle long-standing issues, such as high no-show rates. In this post, NIATx coach Mat Roosa shares his vision for reducing no-shows: Offer walk-in hours. Walk-ins “The best way to get rid of no-shows for appointments is to get rid […]