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Tag: process improvement

Change Project 911: Unable to sustain a change

Published: 11/19/2021
Mat Roosa, LCSW-R NIATx Coach “It’s easy to quit drinking. I’ve done it a thousand times.”   W.C. Fields Change is easy. Sustaining change is not so easy. This is true for personal changes like quitting smoking, exercising more, driving slower, or keeping the house more organized. It is also true for workplace systems changes, such […]
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How to Reduce No-shows to Virtual Appointments

Published: 06/24/2020
Todd Molfenter, PhD Director, Great Lakes ATTC, MHTTC, and PTTC Is this a familiar scenario for your organization? Day 1: Stay-at-home order: Your agency enacts social distancing guidelines.Day 3: Your agency has switched in-person counseling to telephonic or video-based counseling. Day 12: Virtual services, particularly telephone, have increased engagement rates! Day 30: The honeymoon is […]
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Top 10 Blog Posts of 2017

Published: 12/27/2017
December 27, 2017 The ATTC/NIATx Service Improvement Blog covered a variety of topics in 2017, ranging from cultural competence and technology to the opioid epidemic, marijuana legalization, and process improvement. We thank the many guest bloggers and ATTC Network staff who contributed posts and shared their unique perspectives and views with our audience— which now […]
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How do you spell EKG?

Published: 12/11/2017
December 12, 2017 Maureen Fitzgerald ATTC Network NIATx The story behind the NIATx walk-through If you've done a NIATx change project, chances are it started with a walk-through. It's is one of the essential tools that change teams use to experience their organization’s services exactly as a customer would. NIATx Director Dave Gustafson says that […]
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