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Tag: Walk-through

Change Project 911: The Incomplete Walk-through

Published: 05/24/2021
Mat Roosa, LCSW-RNIATx Coach Understand and involve the customer. This is the first and most important of the five NIATx principles. Much of our NIATx work involves working to understand the customer/client/patient experience—because the customer experience is the critical factor in all service delivery. Strategies to understand and involve the customer can include client interviews, […]
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NIATx Tools: What I Learned From My First Walk-through Exercise

Published: 03/02/2020
Julia Parnell Alexander, Ph.D. Co-Director, Great Lakes PTTC State Project Manager, Indiana, for the Great Lakes ATTC, MHTTC, and PTTC My first NIATx walk-through exercise happened when I was a staff member at a recovery community organization (RCO) in Minnesota. Through this experience, I quickly learned the difference between theory and practice. I thought I […]
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NIATx: Promising Practices to Increase Engagement in Treatment

Published: 01/31/2020
Maureen Fitzgerald Great Lakes ATTC/NIATx NIATx Principle 1, "Understand and Involve the Customer," comes alive when a change team conducts a walk-through of their agency or one of its processes.  For many change teams, the first walk-through focuses on the customer's first contact with the agency: the intake and admission processes. A walk-through of first […]
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NIATx Essential Tools: The Walk-through That Almost Never Happened

Published: 11/06/2019
Mat Roosa, LCSW-R NIATx Coach During the early days of NIATx, I was working for an agency, and decided to do a walk-through of the intake process at a community residential program for people with co-occurring mental illness and substance use disorders. The entire walk-through process was very helpful, and resulted in some significant changes […]
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How do you spell EKG?

Published: 12/11/2017
December 12, 2017 Maureen Fitzgerald ATTC Network NIATx The story behind the NIATx walk-through If you've done a NIATx change project, chances are it started with a walk-through.  It's is one of the essential tools that change teams use to experience their organization’s services exactly as a customer would. NIATx Director Dave Gustafson says that […]
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