Presenters: Nancy A. Roget, MS, MFT, LADC & Maryellen Evers, LCSW, CAADAC, CMFSW
Description: Typically for in-person service delivery, both clinicians and peer support specialists must possess skills to create an environment that is private, distraction-free, and encourages patients or peers to discuss/disclose information that is important to positively impacting treatment outcomes and/or recovery goals. The same requirements exist for services delivered virtually. Using technology to facilitate clinical or recovery support sessions requires clinicians and peer support specialists to simulate real-time experiences (Hilty, 2002) that promote a therapeutic alliance (treatment) or connection (peer support). However, virtual service delivery requires some careful modification of the clinicians’ or peer support specialists’ skills to ensure engagement occurs and positive working relationships are developed. This webinar will highlight how to develop a virtual presence that leads to building empathy, trust, and mutual respect.
At the end of this webinar, participants will be able to:
• Define the term engagement and how it relates to virtual service delivery
• Identify the factors that contribute to the development of a ‘virtual presence’
• Name the three critical factors that help build an alliance
Continuing Education Information: This webinar has been approved for a total of 1.0 contact hours through the National Association of Alcoholism and Drug Abuse Counselors (NAADAC) and the National Board of Certified Counselors (NBCC) and Peer Recovery Support hours through TCBAP. Certificates of completion indicating the number of contact hours earned are issued at the conclusion of the webinar and upon request.
Accessibility: If any accommodations are needed, please contact Kim Prokosch at [email protected]. Requests should be made as soon as possible.
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