You are visiting us from Virginia. You are located in HHS Region 3. Your Center is Central East ATTC.

Hybrid Service Delivery in Clinical Settings: Creating the Right Balance that Meets Clients’ Needs

Hybrid Service Delivery in Clinical Settings: 
Creating the Right Balance that Meets Clients’ Needs
Wednesdays, September 13 & 20, 2023
11:00am- 12:00pm Mountain
12:00 - 1:00pm Central
1:00 - 2:00pm Eastern


Virtual service delivery in the substance use and mental health treatment fields is here to stay, according to Meurer-Lynn (2023) and other notable researchers (Aafies- van Doom, et al., 2023; Shore, 2021; etc.) As such, how to blend in-person and virtual service delivery becomes an important question. Hybrid service delivery is a mixture of in-person sessions with videoconferencing sessions and may include phone check-ins. Hybrid service delivery models are known for providing flexibility, especially to clients with access issues, such as clients living in rural areas or those with transportation issues. The exact combination of virtual and in-person sessions ratio is determined by the clinician and patient (Aafies- van Doom, et al., 2023). Recently, many clinics have started to leverage in-person and virtual (video and phone) sessions and negotiate with clients a schedule that will increase engagement and positively impact attendance and adherence to treatment (SAMHSA, 2021).

This two-part webinar series will:

  • Provide an overview of substance use clinical services delivered via videoconferencing and telephone
  • Describe and give examples of hybrid service delivery that is based upon the needs of the client, clinician, and provider
  • Illustrate what clinicians and administrators need to consider when initiating hybrid delivery services, like reimbursement, privacy/security issues, staffing, and telephone policies



  • Behavioral Health, Substance Use Disorders, Mental Health, and Recovery Service providers located in HHS Region 6 (Arkansas, Louisiana, New Mexico, Oklahoma, and Texas)



  • Sandnes Boulanger, LCSW, MCAP, CTP
  • Maryellen Evers, LCSW, CAADAC


Please email the Workwise Staff at [email protected]

*There is no cost to participate in the webinar series.*


CONTINUING EDUCATION: This two-part webinar series has been approved for a total of 2 contact hours through the National Association for Addiction Professionals (NAADAC), International Certification & Reciprocity Consortium (IC&RC), and the National Board for Certified Counselors (NBCC) ACEP No. 6492. No credit will be awarded for non-attendance or partial attendance. 

CASAT has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6492. Programs that do not qualify for NBCC credit are clearly identified. CASAT is solely responsible for all aspects of the programs.



Starts: Sep. 13, 2023 12:00 pm
Ends: Sep. 13, 2023 1:00 pm
Registration Deadline
September 12, 2023
Event Type
Webinar/Virtual Training
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