You are visiting us from Virginia. You are located in HHS Region 3. Your Center is Central East ATTC.

The Pacific Southwest Addiction Technology Transfer Center Presents: The Organizational Process Improvement Initiative (OPII)

  • Is your behavioral health agency committed to improving your service delivery system?


  • Are you looking to adopt and implement a new evidence-based treatment model or clinical practice within your agency?


  • Are you and your staff in need of driving quality and process improvement in your substance use disorder (SUD) treatment and recovery program?


If you answered yes to one or more of these questions, you will definitely want nominate your agency to participate in the Pacific Southwest Addiction Technology Transfer Center’s Organizational Process Improvement Initiative (OPII). The Pacific Southwest ATTC’s OPII is a yearlong intensive learning opportunity for staff within your agency to receive intensive technical assistance and organizational coaching from a team of Pacific Southwest ATTC-affiliated expert faculty.


If selected, your agency will receive the following resources and benefits from the Pacific Southwest ATTC:

  • Complimentary registration for up to three (3) agency representatives to attend a three-day Change Facilitator Academy on February 4-6, 2020 in Oakland, California.
  • Onsite technical assistance at your agency from expert faculty at least twice during the yearlong initiative.
  • Access to the print and virtual resources of the Pacific Southwest ATTC’s Change Facilitation Playbook.
  • Ongoing coaching and virtual technical assistance (including monthly coaching calls) in implementing the five-phased structured change team process.


To receive provisional acceptance into the OPII, your agency must:

  • Provide a required letter of commitment from the agency’s Executive Sponsor.
  • Identify and nominate appropriate individual(s) to attend the three-day Change Facilitator Academy and serve as the agency’s official Change Team Facilitator(s).
  • Demonstrate executive leadership sponsorship and commitment to the agency’s participation in the yearlong OPII, to include the formation and regular convening of an Agency Change Team, and adherence to the phased model of the OPII.
  • Provide substance use and/or behavioral health services within the geographic catchment area of the HHS Region 9 Pacific Southwest ATTC (Arizona, California, Hawaii, Nevada, American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, Republic of the Marshall Islands, and Republic of Palau).




The timeline for the Pacific Southwest ATTC’s Organizational Process Improvement initiative (OPII) is found below:




Submit your agency’s qualifying application to be considered for the Pacific Southwest ATTC’s OPII

On or before November 8, 2019.

  • Find the application and instructions at the end of this document (pages 5-8)

Notification of provisional acceptance and invitation to complete application

Within two (2) weeks of submitting qualifying application

  • Receive email notification with link to additional application materials

Complete application

On or before November 30, 2019

  • View approximately 90 minutes of online asynchronous instructional modules on change team facilitation
  • Develop and submit Agency Change Goal and Objectives document

Receive formal acceptance into OPII and invitation to attend Change Facilitator Academy

Week of December 16, 2019

  • Upon acceptance into the OPII, receive a formal invitation to Change Facilitator Academy and link to mandatory Academy pre-work

Complete mandatory Academy Pre-Work

On or before January 17, 2020

  • Ask 5-10 colleagues at your agency (including your Executive Sponsor) to complete a brief online agency readiness to change survey

Attend the three-day Change Facilitator Academy

February 4-6, 2020

  • Participate in three (3) full days of intensive learning that will equip your staff with a Playbook for facilitating your agency’s change team

Conduct Change Team Kick Off Meeting at your agency

On or before May 30, 2020

  • Within approximately 90 days of attending the Change Facilitator Academy, convene a 4-hour Agency Change Team Kick-off Meeting
  • Schedule well in advance to ensure that Pacific Southwest ATTC staff can attend and assist with kick-off meeting facilitation

Begin Implementation Activities within your agency

On or before August 30, 2020

  • Within approximately 90 days of your Agency Change Team kick off meeting and after completing your Organizational Needs Assessment, finalize your Process Improvement Plan and begin your implementation and improvement activities
  • Maintain regular meetings (at least monthly) with your Agency Change Team and the Pacific Southwest ATTC

Complete OPII Change Team Initiative Sustainability Report

On or before December 31, 2020

  • Conduct a four-hour Sustainability Planning meeting and complete your Change Team Sustainability Report and Plan
  • Schedule well in advance to ensure that Pacific Southwest ATTC staff can attend and assist with sustainability planning meeting facilitation

Description of the Three-Day Change Facilitator Academy

Facilitating patient change is an essential skill of effective behavioral health care. Facilitating organizational change is an essential element of implementing evidence-based practices and other practice improvement and systems change strategies. In this intensive, multi-day skill-building Change Facilitator Academy, participants will learn about organizational change team facilitation and its application to practice improvement and the implementation of evidence-based practices. At the conclusion of the three-day Academy, participants will be able to:

  1. Identify and define the core elements of technology transfer and implementation models.
  2. Describe strategies and approaches to develop and sustain effective change teams for complex work including effective meeting communication and meeting facilitation techniques.
  3. Demonstrate effective use of group decision-making and conflict resolution strategies for use in change team facilitation.
  4. Describe the action steps of the PDSA process improvement model and its application to their agency practices).
  5. Evaluate their agency’s readiness to launch a change team.



Change Facilitator Academy Details


Tuesday, February 4, 2020 – Thursday, February 6, 2020

9:00 a.m. – 4:30 p.m. each day (full participation required)

Registration will begin at 8:00 a.m. each day, and the Academy will begin promptly at 9:00 a.m. each day.



East Bay Community Foundation

James Irvine Foundation Conference Center

353 Frank H Ogawa Plaza

Oakland, California 94612



  • Michael S. Shafer, PhD
  • Beth A. Rutkowski, MPH
  • Dennis Skinner


Target Audience:

  • Designed for individuals in middle management positions in substance use or behavioral health care agencies and systems who have responsibility and authority to manage practice improvement and/or evidence-based practice implementation initiatives.



The three-day Change Facilitator Academy is FREE for accepted individuals. Selected participants are responsible for their own air/ground transportation, overnight accommodations at an Oakland-based hotel, and other related travel expenses.


Continuing Education Credit/Contact Hours:

The workshop course meets the qualifications for the provision of eighteen (18.0) continuing education credits/contact hours (CEs/CEHs).


UCLA Integrated Substance Abuse Programs (ISAP) is approved by the American Psychological Association to sponsor continuing education for psychologists. UCLA ISAP maintains responsibility for this program and its content.


UCLA ISAP is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs, LCSWs, LPCCs, and/or LEPs (Provider #64812). UCLA ISAP maintains responsibility for this program/course and its content. Course meets the qualifications for eighteen (18.0) hours of continuing education credit for LMFTs, LCSWs, LPCCS, and LEPs as required by the California Board of Behavioral Sciences. UCLA ISAP is also an approved provider of continuing education for RADTs I/ II, CADCs-CASs, CADCs I/II, CADCs-CSs, and LAADCs (CCAPP, #2N-00-445-1119), CATCs (ACCBC/ CAADE, #CP40 872 C 0822), and CAODCs (CADTP, #151). Provider approved by the California Board of Registered Nursing, Provider #15455, for 18.0 contact hours. UNR CASAT is an approved provider of continuing education credit for NCACs I/II and MACs through the National Association of Alcoholism and Drug Abuse Counselors (NAADAC, #98165).CE credit will be awarded at the conclusion of the three-day workshop. Partial credit will not be available for those participants who arrive late or leave early on any given day or do not attend the Academy in full.

For further Information:

For registration:,


Starts: Feb. 4, 2020 9:00 am
Ends: Feb. 6, 2020 4:30 pm
Registration Deadline
November 30, 2019
Event Type
Face-to-Face Training
Hosted by
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