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Contingency Management for Healthcare Settings: Administrative Assistants

The intent of this course is to serve as a bridge to intensive technical assistance for healthcare organizations seeking to implement contingency management (CM) programming in their setting. The course offers coordinated instruction and resources specific to administrative assistants (those in nonclinical roles who support client care through administrative tasks such as answering phones, scheduling appointments, and managing a waiting room). This course includes an introduction to CM describing its core elements, scientifically-supported systems, and how it can be used in healthcare settings to have a positive impact on clients. It also offers unique content on how personnel in the Administrative role can contribute to the successful integration of CM into the clinical services their organization offers. For organizations utilizing this course, a strongly recommended initial step is for those in leadership roles to complete the decision-maker course module, including its activity for drafting CM programming customized to the settings needs and resources. Once leaders have formulated and discussed these initial ideas about CM programming, the content of course modules for Clinical Supervisors and Direct Care Staff are likely to be more useful to those staffing groups. Given the complexities of implementing a systems-level practice like CM, organizations are urged to additionally seek out consultation and coaching as intensive technical assistance via a Technology Transfer Center in their region. Also available: Decision Maker, Clinical Supervisor, and Direct Support Staff courses. 1 hour Continued Education Available, NAADAC

March 7, 2023
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