The Institute of Medicine describes person-centered care as the qualities of compassion, respect and responsiveness to the needs, values, and expressed desires of each individual patient. But how do we ensure that we as providers are working from ‘where the client is at’ instead of from our own agenda?

Effective engagement strategies grounded in eliciting information, positive regard and empathetic understanding will be discussed. Further, the content will inform and highlight Cultural Humility key components as a means to person-centered care to enhance the opportunities that build trust and rapport. When people who seek services are heard and included in their treatment care, they are more likely to commit to their own recovery and wellness process.   

This training was approved for three renewal hours (CASAC, CPP, CPS) and three initial hours (CPP, CPS) through New York State’s Office of Addiction Services and Supports (NYS OASAS). As an IC & RC member board, OASAS accredited courses were granted reciprocal approval by the New Jersey Division of Consumer Affairs, Alcohol and Drug Counselor Committee. Many other states offered reciprocity.