Difficult moments don’t have to grow into "incidents" that can threaten client engagement and retention. This workshop is designed to equip participants with basic concepts and preparatory actions that can be used to de-escalate a wide range of interactions.

This training was approved for three renewal hours (CASAC, CPP, CPS) and three initial hours (CPP, CPS) through New York State’s Office of Addiction Services and Supports (NYS OASAS). As an IC & RC member board, OASAS accredited courses were granted reciprocal approval by the New Jersey Division of Consumer Affairs, Alcohol and Drug Counselor Committee. Many other states offered reciprocity.