You are visiting us from Virginia. You are located in HHS Region 3. Your Center is Central East ATTC.

Advancing Clinicians' Videoconferencing Skills: An Audio-Consultation Series

The Mountain Plains ATTC introduces a new product based on a series of consultation groups developed to train behavioral health professionals on the use videoconferencing to deliver clinical services. The original series, Advancing Clinicians’ Videoconferencing Skills: An Audio-Consultation Series, was developed and delivered in 2019 before the COVID-19 pandemic. Specifically, this series offered a live platform for learning and consultation related to videoconferencing case reviews, legalities and ethics, rules and regulations, and understanding clients through the lens of the evolving digital world. In addition, it explored a variety of topics and activities that promoted learning about the potential successes, challenges, and pitfalls of using videoconferencing to offer clinical services in a behavioral health setting, as well as enhancing participants’ videoconferencing skills. Highlights are now available as eleven separate audio-recorded excerpts from the original series, including the PowerPoint slides, that can be downloaded.

Accompanying slides for each session can be downloaded above.


Session 1

Topic/Title: The ins and outs of reimbursement in today’s virtual world
Description: Learn about the process of getting reimbursed for providing videoconferencing services.


Session 2

Topic/Title: Thinking outside the virtual box Part I: Appropriate documentation when providing videoconferencing services to clients
Description: Explore documentation related to: Client Rights, Informed Consent, Treatment Agreements\


Session 3

Topic/Title: Thinking outside the virtual box Part II: Appropriate documentation when providing Clinical Supervision
Description: Social Media and Telehealth-Specific Policies and Procedures, and Electronic Communication Consent Forms will be highlighted and discussed.


Session 4

Topic: Choosing a videoconferencing platform: What you need to know prior to committing to a service
Description: Facilitators will review key questions to ask and factors to consider when choosing a HIPPA compliant platform.


Session 5

Topic: Managing an emergency when providing videoconferencing services: Role play
Description: Facilitators and/or participants will role play what to do when an emergency arises and explore proactive steps and real time measures to handle the situation.


Session 6

Topic: Employing our “virtual eye”: Taking an objective look around your office before a videoconferencing session
Description: During this interactive session, participants and facilitators will provide feedback to each other on the visible office environment, including lighting, sound, and ambiance.


Session 7

Topic: Digital immigrants and digital natives: Understanding our clients through the cultural lens of today’s digital world
Description: Interactive discussion of the concept of digital immigrants vs. digital natives and how these concepts tie into behavioral health provider and client experiences using technology.


Session 8

Topic: Avoiding landmines: Understanding HIPAA/42CFR Part 2, texting, emailing, and synchronous vs. asynchronous communication
Description: This session will present two - three hot topic scenarios for discussion and improved understanding in dilemmas that may arise as a behavioral health provider offering videoconferencing services.


Session 9

Topic: Using technology when working with adolescents
Description: Interactive participant discussion on tips, dos and don’ts, when working with children and adolescents.


Session 10

Topic: So, you love groups: Using videoconferencing to provide group counseling sessions
Description: Role play and practice with facilitators using a videoconferencing platform in a group setting.


Session 11

Topic: Providing videoconferencing services: How to implement in your agency and gain provider “buy-in”.
Description: Discussion of participant’s own experiences in this area. Facilitators and agency representatives dialogue about potential barriers and challenges and how to work these into the change process.